
Coroner’s Report
Subject: Human Friction
Cause of Failure: Structural Incompatibility
The subject under examination is human friction: the capacity for sustained ambiguity, delayed resolution, unassisted authorship, and cognitive strain during uncertainty.
The environment is the modern institution: schools, corporations, bureaucracies, platforms, and credentialing systems.
This report documents why the institution cannot preserve human friction without terminating its own viability.
Institutions exist to:
• Reduce variance
• Standardize outcomes
• Minimize liability
• Ensure predictability
• Scale performance across interchangeable humans
Human friction produces the opposite:
• Variance
• Delay
• Non-repeatable outcomes
• Local judgment
• Unmeasurable internal states
This is not a cultural conflict.
It is a mechanical one.
Institutions survive by converting behavior into metrics.
Metrics require:
• Clear criteria
• Immediate feedback
• Comparable outputs
• Graded performance
Human friction resists measurement.
Ambiguity cannot be graded.
Confusion cannot be benchmarked.
Unfinished cognition cannot be certified.
As a result, friction is treated as noise.
Noise is eliminated.
Institutions operate under legal and reputational exposure.
Unresolved ambiguity presents risk:
• Emotional distress
• Unequal outcomes
• Delayed performance
• Perceived neglect
To mitigate risk, institutions intervene early:
• Clarify expectations
• Provide exemplars
• Resolve uncertainty
• Offer guidance before failure occurs
Each intervention reduces cognitive load on the subject.
Repeated reduction prevents consolidation of internal navigation.
This is not malice.
It is risk management.
During development, friction must be carried long enough for neural consolidation to occur.
Institutions shorten this window by design:
• Early remediation
• Continuous feedback
• Scaffolded success
• Pre-emptive correction
Competence is achieved faster.
Development ends earlier.
Early success replaces durable capacity.
Institutional survival depends on:
• Retention
• Satisfaction
• Throughput
• Performance optics
Friction produces:
• Discomfort
• Attrition
• Complaints
• Uneven results
Systems that preserve friction lose participants to systems that remove it.
Institutions that tolerate confusion are outcompeted by institutions that resolve it.
Selection pressure favors smoothing.
The loop stabilizes only when friction is fully removed.
At that point, the institution functions optimally.The subject does not.
Institutions cannot preserve human friction because:
• Friction undermines scalability
• Friction increases liability
• Friction resists measurement
• Friction reduces predictability
• Friction threatens institutional continuity
Any institution that successfully preserves friction will fail to survive competitively.
Any institution that survives competitively will erase friction.
Human friction is incompatible with institutional survival.
The mechanism is complete.
© 2026 The Human Choice Company LLC. All Rights Reserved.
Authored by Jim Germer.
This document is protected intellectual property. All language, structural sequences, classifications, protocols, and theoretical constructs contained herein constitute proprietary authorship and are protected under international copyright law, including the Berne Convention. No portion of this manual may be reproduced, abstracted, translated, summarized, adapted, incorporated into derivative works, or used for training, simulation, or instructional purposes—by human or automated systems—without prior written permission.
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